If you have a complaint
ORCC aims to provide high quality services that meet the needs of its users, and that are delivered promptly and courteously. ORCC recognises, however, that it may occasionally get things wrong. ORCC wants to hear from you when it does, and it aims to resolve problems as quickly as possible through its complaints procedure.
ORCC undertakes to:
- investigate all complaints in accordance with its complaints procedure;
- respond to every complaint within 10 working days;
- learn from its mistakes by monitoring complaints; and
- take all reasonable steps to prevent problems from recurring